This document sets out the Terms & Conditions of purchasing on Oceanmystery.com and is applicable to Australian customers only.  For Terms & Conditions relevant to your delivery location, please change your store view.

 

Ocean Mystery reserves the right to reject the returns or exchanges of goods which are not returned in accordance with our Delivery & Returns Policy.

 

This policy is applicable only to online customers and does not extend to customers who have purchased from an Ocean Mystery Concept Store or an Ocean Mystery Stockist. Items purchased from an Ocean Mystery Stockist are bound under that retailer's Returns and Exchanges Policy. Ocean Mystery cannot be held accountable, or provide refunds or exchanges, for purchases made outside of an Ocean Mystery Concept Store or Oceanmystery.com. For further information on these specific returns policies contact customer.au@oceanmystery.com

 

If you do not understand the below Terms & Conditions, or if you have any questions, please contact Customer Service by email to customerservice@oceanmystery.com

Online Returns Policy

Return Requirements

Ocean Mystery is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Oceanmystery.com, you are entitled to a refund within 7 days of receipt should it meet the below requirements:

    • Your order confirmation number is provided as proof of purchase
    • Tags attached are attached to all items
    • Garment in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
    • complete and enclose in your returns package.

Refund Payments

Refunds will be processed to the original payment method within 7 business days of Ocean Mystery receiving the returned item/s. Notification will be sent to nominated email address at the time of this transaction. This includes payments made using a Gift Voucher. If the item is returned, the customer will receive their refund in the form of a re issued Gift Voucher of the refund value.

 

PLEASE NOTE: Ocean Mystery cannot be held accountable for banking institution processing timeframes.

     

    Exchanges

    Ocean Mystery offers exchanges and/or replacements that meet the required criteria for another size, or color of the same style; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

     

    Should a faster exchange be required, we recommend visiting an Ocean Mystery Concept Store, or alternatively sending the item back for a gift voucher and placing a separate order online for the new item. Ocean Mystery will not accept out of pocket expenses should a customer choose this option. Should a refund be requested for the exchanged item, Ocean Mystery is happy to process a refund, should it meet the Returns Policy requirements.

     

    Same Value Exchange
    Ocean Mystery only offers same value exchanges (same style, different colour or size). Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

    Items cannot be refund or exchange.

    Earring cannot be refund or exchange.

    Headpin cannot be refund or exchange.

    On sale items cannot be refund or exchange.